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Executives sought to evolve as their groups’ needs changed

Three association CEOs said shifts in job responsibilities needed buy-in from boards, faith in staff to handle day-to-day duties


Aug. 31, 2018
By Walt Williams

Sometimes the job you get is not the one you signed up for, and for some association CEOs, that change is by design.

When Justin Draeger became head of the National Association of Student Financial Aid Administers in 2010, his responsibilities included overseeing human resources, lobbying and day-to-day management of the association’s offices.

“I had to spend a lot of time doing management, which is different than leadership,” he said. “All of that required some direct interaction and intervention that probably isn’t ideal when you are trying to think of big-picture strategy.”