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IT heads see room for improvement in planning, culture

Three top technology executives say slower pace, outdated systems most surprised them in making the jump to associations

IT headsFrom left, Weber, Sundel and Bowen.

Jan. 7, 2020
By Walt Williams

Leslie Weber joined the American Medical Association in 2014 as chief information officer after spending much of her career in similar executive positions in the retail sector. What quickly struck her was the lack of urgency in the association world when it came to technology.

In retail, “we need to automate, we need to drive efficiency, we need to do things boom, boom, boom,” she said. “And (AMA) was a very different organization built around collaboration, getting to know people and making sure I understand the business before we just jumped into activity because, frankly, that could alienate my constituents.”