Early tech investments helped credit-union group remain effective during pandemic
April 14, 2021
Dan Berger, CEO of the National Association of Federally-Insured Credit Unions, is an in-person kind of guy. The former NAFCU chief lobbyist is a tall, outgoing and well-informed presence in the halls of the Capitol or at events in downtown Washington, D.C., restaurants.
He’s even out of his element doing media interviews on Zoom. “I’m an extrovert and I’d rather be at Bobby Van’s with you right now, eating a hamburger,” he told CEO Update, referring to an eatery popular with politicians and other power players.
But Berger prides himself on how NAFCU has transitioned to new digital realities, beginning with the big technology investments he made when he became CEO eight years ago and continuing through effective advocacy in virtual meetings with lawmakers and regulators. He says NAFCU membership has grown thanks to that advocacy and to his decision to refocus on a few core activities.